Returns-Exchanges
Order cancellation
You can cancel your order 24 hours after it has been purchased.After that time, the order is locked for processing and can no longer be canceled or modified.If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.If the consumer cancels the order before the delivery time and within the time specified by the website for canceling the order, the order can be canceled.
After a consumer places an order, it usually takes 2-3 working days for us to process the order.
Order Modification
If you change your mind about your purchase, please send us an email to support@owensteegarage.com and provide your order number and the modification you would like to make. We’ll confirm once the modificationhas been made.
Return Policy
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Owensteegarage's Responsibility:
If you received the incorrect or defective order, our customer service will review the return request and will send further instructions if the return is approved. Our team will bear the freight charges for the return of the goods.
Customer's responsibility:
Please note customers are fully responsible for choosing the right product during the checkout. If customers choose the wrong item or wrong size, Customer can return the item to us to get the refund (product price only) or exchange. In this case, customer will be responsible for the shipping fee both ways (to and from our warehouse).The refund or exchange will be made once the warehouse has received the return.
PLEASE NOTE
1.Eligible items can be returned or exchanged within 30 days of receipt of the original order.
2.Items must be unused, undamaged and in original packaging and ensure that all articles in the package are intact. If not, the customer is responsible for all incurred fees and no refund will be issued.
3.We do not accept the return method of cash on delivery. If it is sent, the return will be rejected.
4.Final sale items, promotions, coupons, freebies are not eligible for return or exchange.
5.Once a package has been packed or shipped out, we cannot change the shipping address for you. Please ensure the shipping address is correct during the checkout. We are not liable for packages lost due to incomplete or inaccurate addresses.
Return Instructions
1. Received a faulty device or the wrong product
Please contact our customer service to start the return process.
（Our customer service team will review the return request and send further instructions if the return is approved. Our team will bear the freight cost of returning the goods）
2. Good quality item
If you receive it and find that you have the wrong size, color, dislike or other reasons, please contact customer service, we can accept the return of the goods in good condition. (At this point, the buyer is obliged to bear the freight.)
Please contact our customer service to start the return process. Please provide the following information:
1.Order number
2.Proof of purchase video or photo of the defective product
3.Full shipping address
4.Contact Phone Number
Kind reminder
Returns cannot be processed without prior return authorization through our Returns Portal or by email at customer@owensteegarage.com. Returns shipped to us without prior authorization are not eligible for refund, exchange or store credit, not eligible for dispute or charge back, and may not be shipped back to the customer except in special circumstances at the customer's expense.
Return address：Room A112, 1st Floor, Lijia Industrial Building, 8 Wu Fong Street, San Po Kong, Kowloon
Refund
Once your return has been received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed within 3-5 days and a credit will automatically be applied to your credit card or original method of payment within a specified number of days.
Service email: support@owensteegarage.com